THE FUTURE OF THE CONTACT CENTER IS HYBRID
How are you going to help your teams to thrive and deliver in the new normal? Hybrid working can lead to more motivated teams and closer customer connections - which means your customer service offer becomes more valuable.
Hybrid Work Transformation: Action Points for the C-Suite
In today’s hybrid workplace, there are some big questions to answer. How do you attract and retain the multi-skilled colleagues you need to succeed? How do you keep remote teams engaged and motivated? How do you leverage technology to get even closer to customers and give them outstanding service and support?
You’ll find answers to these questions and more in, Hybrid Work Transformation: Action Points for the C-Suite, a report created in partnership with IDC – the global business technology consultancy – and Damovo.
It’s essential reading for customer service leaders who want to seize the opportunity of hybrid working – and use it to transform their offer.
Empowering a major city to switch to remote working in just one week
A large German city turned to Damovo for support when the Covid pandemic reached Germany in March 2020.
They needed to transition teams to home working within a few days. But the city’s on-site unified communications infrastructure was not set up for home working and did not have contact centre licenses.